• Responsible to explain room features to guests accurately
• Providing high level of customer service at all times
• Scheduled deliveries of various items including flowers, gifts and balloons and
made guestreservations for spa services and dining.
• Handled all transportation arrangements to and from the airport, train station and
localevents for visitors upon request.
• Supported local sports teams, museums, restaurants and other tourist-oriented
spots byinforming hotel guests of daily events.
• Updated the front desk’s concierge book on a daily basis so that visitors could
access themost relevant information.
• Facilitated the research of local venues, restaurants and visitor spots as per guest
requests.
• Worked closely with guests, some who were celebrities or VIPs and always
showed extremeprofessionalism and respect for their privacy.
• Welcome, greet and escort all guests in a friendly and professional manner
• Responsible to open doors and assist guests on arrival and departure
• Assist guests with details on local information and activities
• Responsible to maintain the grooming standard for all team member
• Assist guests with loading/unloading luggage from/to vehicles
• Responsible for transferring and storing guest luggage in a secure manner
• Responsible for making sure that all guest luggage is labeled correctly
Responsiblefor taking guest luggage to appropriate rooms/place as per standards