About Derbali Samar
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Viewed 128
About me
I am writing to apply for the position of Front desk agent – Receptionist at your company. I am a highly capable and experienced professional. And I possess all the skills and qualifications that are required for this role.
I have worked as a receptionist for two years. And I have gained a great deal of experience in this field. I am extremely capable and efficient, and I have a proven track record of providing excellent customer service. So, I am also polite and courteous, and I have a friendly and helpful demeanor.
So, I am confident that I would be an asset to your company. And I am eager to put my skills and experience to work for you. I am available to start work immediately. And I am confident that I will be able to meet all the demands of this role.
Thank you for your time and consideration.
Sincerely,
Samar Derbali
Education
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2016 - 2018
ISFT (Institut Superieure des Formations de Tunis)
BTP Diplôma in Accounting
Experience
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2018 - 2019
Derbali's Company
secretariat- Front desk Assistant
Greeting customers and helping them with their concerns.
Attended to phone calls.
Directed the phone calls to respective units and offices.
Sorted the incoming documents and identified which ones must be given priority.
Received letters of invitations and delivered to the office concerned.
Kept the receiving area tidy and clean.
Scheduled appointments of the executives -
2019 - 2021
Univers Gym Ghazouani
secretariat- Front desk-Assistant
Operate telephone switchboard to answer and forward calls providing information taking messages and scheduling consultations
Greet persons entering establishment and checked membership cards
Maintain printers (and other office equipment); send faxes and retrieve and route incoming faxes
Assist Executive Assistant with additional office duties
Scheduled personal training sessions and maintained / updated appointment calendars.
Collected payments renewed memberships and resolved billing issues
Filed and maintained records. -
2021 - 2022
Kasr Edhiafa Hotel
Receptionist
reservation register is in order.
• Welcome and register customers.
• Respond to customer inquiries, provide information on services offered and receive complaints.
• Process customer transactions (verify accounts, prepare invoices, collect payments).
• Carry out daily administrative follow-up (check registers, forward customer requests to the appropriate departments, ensure availability of equipment and services).